Digital technologies are reshaping the education sector, especially as the world continues to experience the effects of the COVID-19 pandemic. Enterprises are seeking large-scale digital transformation to maximize results and dominate the marketplace; however, according to research by the Boston Consulting Group , 70 percent of these initiatives will fall short of their objectives. Higher education institutions around the globe are investing billions of dollars in digital transformation initiatives. To navigate the institution toward success in the digital economy, universities must design, develop, and implement new technologies, workforce skills, and organizational capabilities.

  The World Bank Group, in collaboration with the Association of African Universities, is launching a new project for the African Higher Education Centers of Excellence to assist African universities in developing their digital transformation strategy and implementation plan.  We will be focusing on five key areas: Institutional Management and Administration, Education (Teaching and Learning), Research, Outreach and Networking, and Digital Infrastructure to help you drive the necessary digital transformation changes systematically.
We have selected 12 universities geographically located in both East and West Africa. You must participate as a whole university or institution to qualify. Therefore, we are asking you to invite your colleagues to attend with you our five-day Workshop entitled “Roadmap for a Digital Transformation Journey in Higher Education”, which will take place from Monday, October 11 until Friday, October 15, 2021, between 9:00 a.m. and 2:00 p.m. (GMT Time).

If you are interested in creating a digital transformation strategy and its implementation plan with the aim of:
  • Improving your student engagement and boosting enrollment
  • Enhancing the digital skills and job prospects of your students
  • Increasing the productivity and job satisfaction of your academic and administrative staff
  • Optimizing your learning, teaching, administrative, and research processes
  • Promoting your partnerships with all stakeholders including alumni, community, private sector, government, and policy makers
then, this Workshop is a must-attend event for your institution! From around the globe, we have assembled thought leaders in the domain of digital transformation in higher education. They will be sharing with you their experiences, challenges, achievements, and lessons learned. This workshop will benefit senior executives and top-level leaders, including presidents, vice presidents, chancellors, vice-chancellors, provosts, vice provosts, chief information officers, and chief data officers. These leaders must be eager to embrace digital transformation as a strategic priority for their university and ready to shift their organizational mindset from traditional practices.

The following is our recommendation for the attendees who are typically engaged in developing the digital transformation strategy of higher education institutions:
  • Administrative Representation
    • President/Chancellor
    • VP of Administrative Affairs
  • Academic Representation
    • Provost
    • Vice-Chancellor for Academic Affairs
    • VP of Academic Affairs
  • Research Representation
    • VP of Research
    • Head of Research
  • Information Technology Representation
    • Chief Information Officer
    • Head of Information Technology
  • Others
    • Advancement
    • Students
    • Alumni

DAY 1 – Monday October 11, 2021

Roadmap for a Digital Transformation Journey in Higher Education

  • 9:00 am – 9:15 amWelcome Note and Introductions

  • 9:15 am – 10:15 am

    Dr. Joe Hage
    • Project Overview and Roadmap
    • Goals, Expected Outcomes, and Timeline
    • Digital Transformation Journey
  • 10:15 am – 11:15 amDigital Transformation Pillars: Joe Hage

    Digital Transformation Pillars
    1. Culture: Leadership, Shift, Risk, Innovation, Fact-Based Informed Decision Making
    2. Workforce: Digital Skills (academic and administrative staff), Capacity Building, New Jobs and Roles, Core Competencies, Data Fluency
  • 11:15 am – 11:30 amBREAK

  • 11:30 am – 12:30 pmDigital Transformation Pillars: Joe Hage

    Digital Transformation Pillars
    3. Processes: Change Management
    4. Innovation: Infrastructure, Technology, Data Privacy, Cybersecurity, Analytics for Institutional Decision Making, Enterprise Architecture, Applications for Administration, Academics, and Research
  • 12:30 pm – 1:30 pmCase Study: Higher Education Digital Transformation - Mr. Rami Farran

    Case Study: Higher Education Digital Transformation: Challenges and Pitfalls, covering student journey, academic staff needs, administrative staff needs, online and hybrid learning, and continuing education.
    Mr. Rami Farran, Director for Academic Services (Innovation and Transformation), American University of Beirut, New York and Lebanon (
  • 1:30 pm – 2:00 pm

    Dr. Joe Hage
    • Governance and Compliance
    • Steering Committee and Project Team
Participants must take the Digital Maturity Assessment Survey, consisting of 25 questions, before September 15, 2021. The survey is available in English and French.
Tuesday October 12, 2021


  • 9:00 am – 10:00 amKeynote Address: Driving Change Toward Digital Transformation

    Keynote Address: Driving Change Toward Digital Transformation: Education and Training Delivery at KOREATECH.
    Dr. Haiwoong Park, Professor, Korea University of Technology and Education (KOREATECH).
  • 10:00 am – 11:30 am

    Dr. Joe Hage
    • University Digital Transformation Strategy
    o Vision, Mission, General and Specific Objectives
    o Five Key Performance Areas (KPAs): (1) Institutional Management and Administration; (2) Education (Teaching and Learning); (3) Research; (4) Outreach and Networking; (5) Digital Infrastructure (Hardware, Applications, and Security)
    • Key Performance Indicators (KPIs)
  • 11:30 am – 11:45 amBREAK

  • 11:45 am – 12:30 pmInfrastructure Track 1

    Infrastructure Track 1- Dr. Joe Hage & Mr. Rami Farran
    • Networks
    • Connectivity
    • Cybersecurity and Data Privacy
    • Business Continuity
    • Portable Devices and Bring Your Own Device - BYOD (for research, teaching, learning)
  • 12:30 pm – 1:30 pmAcademic Track 1

    Academic Track 1 - Mr. Rami Farran
    • Online Learning
    • Blended Learning
    • Smart Classrooms
    • Digital Libraries
    • Plagiarism
    • Accreditation
    • Massive Open Online Courses (MOOC)
    • Learning Management System (LMS)
  • 1:30 pm – 2:00 pmAdministrative Track 1

    Administrative Track 1
    • Email
    • Knowledge Management
    • Human Capital Management
    • Collaboration
    • Scheduling
    • Contract Management
    • Portals
    • Procurement
Wednesday October 13, 2021


  • 9:00 am – 10:00 amMapping Higher Education Institutions onto the Sustainable Development Goals (SDGs)

    Mapping Higher Education Institutions onto the Sustainable Development Goals (SDGs): A case study of the University of Auckland. Dr. Jingwen Mu, Strategic Planning Manager, University of Auckland, New Zealand (
  • 10:00 am – 11:15 amResearch Track 1

    Research Track 1- Mr. Rami Farran
    • Internet of Things (IoT)
    • Artificial Intelligence (AI)
    • Experiential Reality (XR)
    • Blockchain
    • Virtual Reality (VR)
    • Augmented Reality (AR)
    • New Technologies
  • 11:15 am – 11:30 amBREAK

  • 11:30 am – 12:15 pm

    Case Study: Improving Student Engagement through Evidence-Based Decision Making, covering research needs, National Research and Education Network (NREN), automation, and analytics.
  • 12:15 pm – 1:15 pmResearch Track 2

    Research Track 2 - Mr. Rami Farran
    • Institutional Research
    • Computational Research
    • Virtual Workstations
    • Survey Tools
    • Grant Management
  • 1:15 pm – 2:00 pmAcademic Track 2

    Academic Track 2 - Dr. Joe Hage
    • Assessments
    • Registrar, Student Registration, and Enrollment
    • Attendance
    • Education Management Information System (EMIS)
    • Exam Management
    • Marks and Grades
Thursday October 14, 2021


  • 9:00 am – 10:00 amCase Study: Improving Student Engagement with Digital Education at ENSPY

    Case Study: Improving Student Engagement with Digital Education at ENSPY. Dr. Anne Marie Chana, Professor and Researcher, Faculty of Sciences, National Advanced School of Engineering (Ecole Nationale Supérieure Polytechnique de Yaoundé – ENSPY), Cameroon (
  • 10:00 am – 10:45 amBusiness Process Re-engineering and Change Management - Dr. Joe Hage

  • 10:45 am – 11:15 amAdministrative Track 2

    Administrative Track 2 - Dr. Joe Hage
    • Advancement
    • Accounting and Finance
    • Analytics
  • 11:15 am – 11:30 amBREAK

  • 11:30 am – 12:30 pmKeynote Address: Commercializing Innovation through Intellectual Property and Patent Licensing

    Keynote Address: Commercializing Innovation through Intellectual Property and Patent Licensing.
    Dr. Danica Ramljak, Science and Innovation Expert, The World Bank.
  • 12:30 pm – 2:00 pmOutreach and Networking Track

    Outreach and Networking Track - Dr. Joe Hage
    • Research Dissemination
    • Research – Extension Nexus, including Scientific Research for Development
    • Alignment with Contribution to National and/or Regional Development
    • Community Outreach
    • Institutional Academic Networking, including with University Colleges, National, and International Institutions
    • Alumni Networking
    • Research Applications and Spin-offs
    • Parks and incubators (Technology parks, agricultural parks, ICT, SMEs, startups)
    • Institutional Stakeholders Networking: National, Regional, and Local Government, Business Community, Civil Society Organizations (CSO), and International Entities
Friday October 15, 2021


  • 9:00 am – 10:00 amCase Study of Mauritian Universities: Building Resilience in Higher Education Institutions with Digital Transformation

    Case Study of Mauritian Universities: Building Resilience in Higher Education Institutions with Digital Transformation. Dr. Romeela Mohee, Commissioner, Higher Education Commission, Mauritius (
  • 10:00 am – 10:30 am

    Dr. Joe Hage & Ms. Tania Zaroubi
    • DX Implementation Methodology
    • Portfolio Management Approach
  • 10:30 am – 11:15 am

    Dr. Joe Hage & Ms. Tania Zaroubi
    • Defining Roles and Responsibilities
    • RACI Matrix (Responsible, Accountable, Consulted, Informed)
  • 11:15 am – 11:30 amBREAK

  • 11:30 am – 1:00 pmToolkits and Deliverables

    Toolkits and Deliverables - Dr. Joe Hage
    • Results-based Performance Strategizing and Management
    • Strategy Development Toolkit
    • Implementation Planning Toolkit
    • Deadlines
    • Milestones
  • 1:00 pm – 1:50 pm

    Dr. Ekua Bentil & Ms. Saori Imaizumi
    • Next Steps
    • Questions & Answers
  • 1:50 pm – 2:00 pmClosing Remarks - Ms. Himdat Bayusuf


  If you are interested in participating, just follow these two steps:
1. Register your entire team individually for the workshop
2. Before the end of September, you will receive an email to access a repository of reference materials to review and prepare yourself before attending the workshop.

We hope that you and your senior leadership team will take advantage of this opportunity to redefine your institution in the age of digital.
1 Boston Consulting Group, October 2020. Flipping the Odds of Digital Transformation Success. Retrieved from


Bio of Dr. Joe Hage
Dr. Joe Hage is a results-oriented digital transformation executive with extensive experience in organizational leadership, information technology, business operations, and management consulting. He has a global acumen having worked with private and publicly traded companies, educational institutions, governments, and NGOs across the globe. He possesses a proven record in successfully starting up and scaling organizations, raising capital, attracting talented individuals, and building success-driven teams. As a dynamic leader, Dr. Hage has an ability to identify opportunities to automate and improve processes, enable systems to meet business needs, and improve bottom line results. He has held positions in executive leadership, digital transformation, software development, project management, product management, business development, consulting, sales, and marketing. Dr. Hage has achieved positive results in implementing digital transformation, automation, and enterprise solutions to contain costs while improving efficiency and data access.

Dr. Hage is a digital transformation consultant with several organizations, including the United Nations Educational, Scientific, and Cultural Organization (UNESCO), the United Nations Children Fund (UNICEF), the International Labour Organization (ILO), and the World Bank Group (WBG), leading various education and higher education initiatives in the Middle East and Africa. As a United Nations Development Programme (UNDP) expert, he led the development of the Digital Transformation Strategy and Implementation Plan for the Government of Lebanon.

Previously, Dr. Hage was Chief Executive Office at MoneyCam Corporation, Associate Chief Information Officer at the American University of Beirut (AUB), chief executive officer of eSharing Corporation, and Venture Partner at PacRim Venture Partners, in Silicon Valley. He spent nine years at Agile Software (acquired by Oracle) where he led the Small and Medium Enterprise Solutions Division as Senior Vice President and General Manager. Before this role, he was Senior Vice President of Products and Technology and Vice President of Corporate Marketing. Agile focused on product lifecycle management and supply chain management solutions. Prior to Agile, Dr. Hage worked at Starfish Software (acquired by Motorola) where he led the development of Java-based enterprise applications for collaboration, scheduling, and directory services (acquired by Yahoo!). Previously, he held positions at Novell, Borland, Prime Computer, Data General, and Honeywell in the United States, Canada, Saudi Arabia, the United Arab Emirates, and Lebanon.

Dr. Hage is credited with several patents, scholarly articles, and books. He holds a doctorate in Business Administration Summa Cum Laude (University of Phoenix), M.B.A. Summa Cum Laude (Santa Clara University), and B.S. in Electrical and Computer Engineering (Northeastern University).
Bio of Mr. Rami Farran
Mr. Rami Farran is a seasoned executive in information and communications technology, higher education operations and leadership, research computation and high-performance computing, eLearning and software design and architecture, and machine learning / deep learning. As the Director for Academic Services (Innovation and Transformation) at American University of Beirut (AUB), he currently oversees digital transformation in teaching, learning, and research activities, including academic applications, software architecture, online education, computational research, high performance computing, grant writing, and data sourcing. Mr. Farran is a software architect with hands-on experience in full stack development, micro services, cloud computing, mobile development, integrations, and modular software design. He has extensive experience in teaching technologies, eLearning, and student learning experience design.

Mr. Farran has designed and implemented end-to-end agile digital learning strategies, including faculty development, instructional design, multimedia creation, and eLearning infrastructure. He has developed and launched several online and blended programs, and he has built sustainable eLearning infrastructure and operations. He has led the digital transformation of the Academic Applications at AUB taking into consideration a pleasant student journey from prospect to alumni. As for the academic experience, Mr. Farran has more than seven years of expertise at the Computer Science Department at AUB teaching courses, such as mobile application development, software engineering, and scholars in health research program data science.

Mr. Farran has been an innovation speaker in top international programs and events, such as Ellucian Live – Denver (top higher education operations event worldwide), Moodle Moot – Philadelphia (top higher education event worldwide), and DevLearn – Las Vegas (top higher education technologies event worldwide), and other prestigious events. Mr. Farran delivers information and communications technology workshops, such as Web development training, mobile applications certificates, accessibility training, and machine learning hands-on workshops regularly at American University of Beirut, Beirut Digital District, Internet Society Lebanon, Digital Humanities Institute Beirut, and DevLearn Las Vegas. His audience ranges from university students to innovators, managers, and executives. He holds an Executive Master’s degree in Business Administration and a Bachelor of Science in Computer and Communications Engineering from American University of Beirut.
Bio of Dr. Jingwen Mu
Dr. Jingwen Mu is the Strategic Planning Manager of the University of Auckland. She is a university rankings expert and has helped develop the University of Auckland strategic plan and strategic initiatives. She leads the University’s Sustainable Development Goals (SDGs) mapping initiative and represents the University on partnerships and conferences related to rankings and the SDGs. She has been consulting for the World Bank on the Sub-Saharan Africa Benchmarking Initiative since 2015.

Before joining the University, Jingwen headed the consulting team at ShanghaiRanking Consultancy from 2015 to 2018. She was responsible for developing ShanghaiRanking’s consulting and benchmarking frameworks and was leading the consulting initiatives across universities in China and overseas.
Bio of Dr. Anne Marie Chana
Dr. Anne Marie Chana is a lecturer and a researcher at the National Advanced School of Engineering, Yaounde, Cameroon, and a techno-pedagogue. Since July 2021, she has been occupying the function of head of the distance learning department. She holds a Ph.D. in computer science from the University of Yaoundé I, emphasizing the material synthesis of hardware architecture. Dr. Chana has been furthering her research in the field of the Internet of Things and its applications. She has supervised more than 60 professional engineering/master’s theses and a dozen research master’s theses in engineering science.

Passionate about e-learning, Dr. Chana has participated in several trainers’ training workshops related to techno pedagogy organized by the Swiss Federal Institute of Technology Lausanne and UNESCO. Between 2017 and 2019, she served as the Educational Engineering and Further Education Unit coordinator at the University Center for Information Technology (CUTI) of the University of Yaoundé I. From 2016 to 2018, she has been an active member of the scientific and pedagogical college of the Institute of La Francophonie for Knowledge Engineering and distance learning (IFIC).
Bio of Dr. Danica Ramljak
Dr. Danica Ramljak is Senior Science and Innovation Expert at the World Bank, providing expertise in science, innovation, and commercialization of knowledge in higher education institutions and research. Since 2012, she has worked on the World Bank-funded projects in Croatia, Western Balkan countries, Georgia, Uzbekistan, Slovakia, Peru, and Sub-Saharan African countries. Over a career spanning more than three decades, she has served on faculty at the School of Veterinary Medicine, the University of Zagreb, as a visiting scientist at the Russell Research Center in Athens, GA, and as a Senior Researcher at the Croatian Veterinary Institute in Zagreb.

From 1993-1999 Dr. Ramljak conducted research at the U.S. National Institutes of Health (NIH), National Cancer Institute (USA) as a postdoctoral fellow. She served as a researcher and faculty member at Georgetown University Lombardi Cancer Center until 2004. She held the posts of Director General of the Croatian life science Institute Ruđer Bošković in Zagreb (2009-2012), Senior Management Advisor to Croatian Minister of Science and Education on the World Bank-funded Second Science and Technology Project (STPII) (2015-2017), member of the Croatian Government’s coordinating team for the preparation of the Smart Specialization Strategy (2015). Since 2019, she has served as the External Advisory Board (EAB) member for the EU-CONEXUS university network and, since January 2020, as the EAB member for the European University of the Seas (SEA-EU) network. During her career, she has published scientific articles, book chapters, and expert policy papers and, more than 200 times, was an invited speaker at scientific conferences, seminars, workshops, and roundtables. Danica received her D.V.M. (1982), M.S. (1984), and Ph.D. degree (1992) at the Faculty of Veterinary Medicine, University of Zagreb.
Bio of Professor Romeela Mohee
Professor Romeela Mohee is currently the Higher Education Commissioner of Mauritius, where she is responsible for the apex body (HEC) regulating all public and private universities in Mauritius. She holds an engineering degree in Energy and Environment from the Grande Ecole d’Ingénieurs, the Institut National des Sciences Appliquées de Lyon, France (under a French Scholarship), and a Ph.D. from the University of Mauritius. Romeela has 25 years of academic experience as a Professor and Head of Department in the field of Chemical and Environmental Engineering, as well as Dean of the Faculty of Engineering from 2009 to 2012 and Vice-Chancellor of the National University from 2013 to 2016. She has also held the position of National Research Chair in Solid Waste Management at the Mauritius Research Council.

Prof. Mohee is an experienced Education Specialist with a demonstrated history of working in the development of higher education models and policies. She has worked at the Commonwealth of Learning from 2017 to 2020 as an Education Specialist and has assisted many Commonwealth member states in their development of higher education policies and strategies. She expertly guided governments and institutions on e-learning for sustainable development, quality assurance, and employability. She also developed an employability readiness model for Higher Education Institutions in the Commonwealth. She has published more than 100 international research and conference papers, edited two books, eight book chapters, and has supervised, to date, more than 50 undergraduate and 30 masters and doctoral students in the field of energy and environmental engineering. Her expertise has been recognized both at the national and regional levels. She has been Vice President of the Maurice Ile Durable Steering Committee and has held the position of environmental assessor for the Environment and Land Use tribunal. She has carried out more than 20 major consultancy projects in the field of environmental science and engineering.

Prof. Mohee has received several awards and recognitions, including the winner of the African Union best woman scientist award for Science Technology and Innovation in 2009. She is a fellow of the Royal Society of Chemistry (UK) and a Fellow of the Mauritius Academy of Science and Technology (FMAST), Honorary Fellow of the Institute of Chemical Engineers UK (IChemE), and she is among others an Associate member of the International Association of Universities (IAU).
Bio of Dr. Haiwoong Park
Dr. Haiwoong Park is a professor in the Materials Engineering Department at Korea University of Technology and Education (Koreatech). At Koreatech, he held the positions of Vice President of International Affairs (2017-2021), Provost (2015-2016), and Dean of Student Affairs (2008-2010), among others. His scholarly achievements are focused on materials research and development, namely at the Korea Electric Power Research Institute and the Korea Atomic Energy Research Institute. His academic qualifications include a Ph.D. and a Master’s in Metallurgical Engineering from the University of Illinois of the United States and a Bachelor’s in metallurgical engineering from Inha University, Korea. Dr. Park has an extensive consulting background with governments, the private sector, and higher education institutions. He has managed and advised on teacher capacity building and training in education and skills programs in various countries.